Returns & Exchanges

We want you to love your State Line order! If something isn’t quite right, we’re happy to help.

Please review our return and exchange policy below before sending an item back.

Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return, merchandise must be:

• Unworn and unwashed

• Free from stains, odors, makeup, deodorant or other signs of wear

• In its original condition with tags attached, when applicable

Items that do not meet these requirements may not be accepted.

Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds will be issued to your original payment method. Please allow several business days for your bank or credit card company to process the refund.

Original shipping charges are non-refundable.

Exchanges

Need a different size? We’re happy to exchange eligible merchandise when inventory is available.

Because many State Line styles are produced in limited quantities, we cannot guarantee that your requested size or style will still be available.

If your requested item is unavailable, we can help you with a return instead.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• Clearance or final sale merchandise

• Insta Sale merchandise

• Custom or personalized orders

• Made-to-order items identified as final sale on the product page

• Gift cards

• Items purchased at special events or promotions that are clearly marked Final Sale

Discounted merchandise is not automatically final sale unless it is specifically marked Final Sale at the time of purchase.

Damaged or Incorrect Orders

We carefully prepare every State Line order, but if you receive an item that is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery.

Include your order number and photos of the item so we can make it right as quickly as possible.

Please do not wear, wash, or alter a damaged or incorrect item before contacting us.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We strongly recommend using a trackable shipping method, as State Line is not responsible for return packages that are lost or damaged in transit.

Please do not send a return without contacting us first. Returns must be approved before being mailed back.

In-Person & Pop-Up Purchases

We love meeting our customers at markets, pop-ups, and events!

Unless otherwise stated at the time of purchase, eligible regular-priced merchandise purchased in person may be exchanged within 14 days of purchase, provided the item is unworn, unwashed, and in original condition.

Because payment methods and inventory can vary at events, in-person purchases are exchange or store credit only and are not eligible for cash refunds.

Items marked Final Sale at an event cannot be returned or exchanged.

Gift Cards

State Line gift cards are non-refundable and cannot be redeemed for cash except where required by law.

How to Start a Return or Exchange

To request a return or exchange, please contact State Line through the contact information listed on our website and include:

• Your name

• Order number

• Item(s) you would like to return or exchange

• Reason for the return or exchange

Please wait for return instructions before mailing your merchandise.

A Note From State Line

State Line is a small, independent Houston business, and every order truly matters to us. We appreciate you shopping small and supporting original, locally designed apparel.

We’ll always do our best to make your experience with State Line a great one.